Frequently masked questions

Everything you need to know about our reusable masks!


What size should I choose?

We offer three size options; medium will fit most folk and older teens, large will fit the folk who need or prefer a bit more room, and small will fit older children and young teens. Each mask comes with adjustable elastic ties for your best fit. 


How many masks do I need? 

It’s a good idea to have at least two masks. That way, you will have a fresh one if one is in the wash. The DHHS recommends washing cloth masks each day after use, or whenever it becomes wet or dirty. We are offering a special on 3 masks – buy 3 for $45 (a saving of $9)


How do I wash my mask? 

Cloth masks can be washed in the washing machine with other clothes, or hand-washed using soap and warm water. Just remember to remove any nose wires before washing and ensure the mask is fully dry before using.


How do I adjust the elastic?

To adjust the elastic, turn the elastic loop to expose the knot, re-tie the knot closer to tighten (or further away to loosen) and then tuck the knot back into the seam.


What’s on the inside?

Each mask is lined with 100% cotton in a coordinating colour. There is a sleeve for adding a nose wire to shape it to your nose (such as a twist tie) and a pocket for adding a third layer.


Why only 2 layers?

The masks are made with two layers to allow you to choose the third layer or filter of your preference. You might like to use a commercial mask filter, a coffee filter, or another fabric layer. Please do you own research to find out what best suits you.


 Do you have other types of elastic available?

Yes, we do! If you would prefer knit fabric (e.g. t-shirt fabric) strips to hat elastic, please send us a message.


Do you offer organic fabric?

We have a limited range of organic cotton fabric available. Please get in touch if you’d like to learn more.


How long will my custom order take to make?

We aim to have custom masks ready for shipping within 48 hours. However, please allow up to a week for you order to be made. Bigger orders may take slightly longer. 


Got more questions? Please send us a message via our contact page and we’ll respond as quickly as we can.